Refund policy

7-Day Return & Exchange Policy

At ORYX PK, customer satisfaction is our top priority. We want you to shop with confidence and enjoy every purchase. If you are not completely satisfied with your order, we offer a 7-day return and exchange policy under the following conditions.

1. Return Period

You have 7 days from the date of delivery to request a return or exchange.

2. Eligibility for Returns

To qualify for a return or exchange:

  • The product must be unused and in its original condition.

  • The product must be returned with its original packaging, tags, and accessories.

  • The item must not show signs of damage caused by misuse or improper handling.

  • Proof of purchase or order confirmation must be provided.

3. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 24–48 hours of delivery with clear photos or videos of the issue. We will review your request and assist you with a suitable replacement or solution.

4. Non-Returnable Items

Returns or exchanges may not be accepted for:

  • Products damaged due to customer misuse.

  • Items returned without original packaging or accessories.

  • Products showing signs of wear, alteration, or unauthorized repair.

5. Refund Policy

Once your returned item has been received and inspected, we will notify you about the approval or rejection of your refund.

Approved refunds will be processed through an agreed payment method. Processing times may vary depending on the payment provider.

6. Return Shipping

Customers may be responsible for return shipping costs in cases of personal preference or change of mind. If the product is defective, damaged, or incorrectly delivered, ORYX PK will review the case and arrange an appropriate solution.

7. How to Request a Return

To request a return or exchange, please contact our customer support with:

  • Your order number.

  • Reason for return.

  • Clear photos or videos, if applicable.

Our team will guide you through the return process.

8. Contact Us

For any questions regarding returns or exchanges, please contact our support team through the contact details provided on our website.

Thank you for shopping with ORYX PK.

Your satisfaction is our commitment. Shop with confidence!